Shipping policy

Shipping Policy

Thank you for visiting and shopping at PatchFiend.com. The following terms and conditions constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic (USA) Shipping

Order Total	Shipping Cost	Estimated Delivery Time	Carriers
Under $35.00	$5.99 Flat Rate	2–5 business days	USPS or UPS
$35.00 and Over	FREE Shipping	2–5 business days	USPS or UPS

Shipping to US Territories and Armed Forces: We proudly ship to U.S. Territories and APO/FPO/DPO addresses. Transit times may be slightly longer for these destinations.

International Shipping

Location/Region	Shipping Cost	Estimated Delivery Time	Carriers
Canada (GST/HST due on delivery)	$20.00 Flat Rate	5–15 business days	Best available carrier
Europe (VAT due on delivery)	$25.00 Flat Rate	5–15 business days	Best available carrier
Rest of the World (duties may apply)	$26.00 Flat Rate	5–15 business days	Best available carrier

Note: Delivery delays can occasionally occur and are outside of our control once the package leaves our facility.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours of receiving the email.

We use USPS and UPS for most domestic orders, and the best available carrier for international destinations, all of which provide tracking.

Customs, Duties, and Taxes (International Orders)

PatchFiend.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, duties, import taxes, VAT, etc.).

By placing an international order, you acknowledge that you are responsible for checking your country's regulations and that the package may be subject to customs duties and fees. If you refuse the package due to customs fees, your refund may be processed for the product cost only, and you will be responsible for the original shipping charges and any return shipping fees incurred.

For EU and UK customers: your country charges import VAT on the value of your order plus shipping. Rates are set by each country and typically run 17% to 27% in the EU and 20% in the UK. Your local carrier or postal service will collect this from you, usually before or at delivery, sometimes with a small handling fee. This is not included in the price you pay us, and we cannot pay it on your behalf. Please budget for it, and please do collect your parcel: an uncollected parcel is normally returned or destroyed by the local post, and we cannot recover it.

Damages

PatchFiend.com is not liable for any products damaged or lost during shipping. If you received your order damaged or your package is lost, please contact the shipment carrier (USPS, UPS, etc.) to file a claim.

Please save all packaging materials and damaged goods before filing a claim. We are happy to assist you by providing any necessary documentation for your claim.