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Frequently Asked Questions
Shipping
U.S. shipping is free on orders over $35. Under $35, and for international orders, rates are calculated at checkout. Full details in our Shipping Policy.
Orders ship from our warehouse in Fort Smith, Arkansas, usually within a couple of business days. U.S. delivery typically takes a few days from there; international timing varies by destination. You'll get a tracking link by email the moment your order ships.
We ship to over 50 countries, including Canada, the UK, Europe, Australia, Japan and much of Asia. Rates are flat by region and show at checkout. If your country does not appear at checkout, we are not shipping there yet. Any customs or import fees are the buyer's responsibility.
The Patches
Yes. Every patch we sell ships with a hook-and-loop backing. That's all we do: no iron-ons, no sew-ons. It grabs straight onto the loop fields on packs, plate carriers, caps, and range bags, and peels right off when you want to move it to the next piece of gear.
PVC patches are molded rubber: 3D depth, waterproof, and basically indestructible. Embroidered patches are classic stitched thread with texture you can feel. Woven patches use finer thread for razor-sharp detail on small designs. Each product page tells you which you're getting, and all of them come hook-backed.
Nearly everything under the Patch Fiend and SWAGR labels is original art drawn in-house by our founder: no licensed clip-art, no mass-market reprints. We also carry a small, curated lineup from independent makers like Tactical Hostyle and Mojo Tactical.
Drops & 1st Editions
A design made once, in a small fixed run. The Sparkle SSR D20, for example, is a run of twenty, one for each face of the die. When a run sells out, that edition is never re-made.
Join the newsletter. The signup is at the bottom of every page, and subscribers see every drop before it goes public.
Orders & Returns
Yes. See our Refund & Exchange Policy for details and timeframes.
Hit us up through the contact page with your order number and we'll make it right.