Refund policy

Returns, Refunds & Replacements

The short version: if we messed up, we fix it. If you just changed your mind, you have 30 days.

Changed your mind?

You have 30 days from delivery to start a return. The patch needs to be unused and in the bag it came in. Email orders@patchfiend.com with your order number and we'll send you the return address. Please don't ship anything back without emailing first, because a surprise package with no order number is very hard for us to match.

Return shipping is on you, and the original shipping charge isn't refundable.

What can't be returned

Almost Perfects (factory seconds) and clearance items. Regular sale items, 1st Editions and limited drops are all fine to return.
Gift cards

Arrived damaged, defective, or just wrong?

That one's on us. Message us at orders@patchfiend.com with your order number and a photo, and we'll replace it or refund it, your pick.

Package lost in the mail?

If tracking hasn't moved in 10 business days (or 30 for international orders), or it says delivered and it isn't there, email orders@patchfiend.com. We'll check the tracking with you and then reship your order or refund it.

How refunds work

Once your return reaches us, we'll check it and email you. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Gifts

If the order was marked as a gift and shipped straight to you, you'll get store credit for the return. If not, the refund goes to whoever placed the order.

International returns

Same 30-day window and same rules. Return postage is on you, and any import duties or taxes you paid when the order arrived are between you and your country's customs office, since we never collected them.